Inquiries

For inquiries about products, feedback or comments about our shop, or other questions, please contact us here. Please note that it may take some time for us to reply. If your matter is urgent, please call us. We will primarily reply by email. Please make sure your settings allow you to receive emails from and .

For first-time users

◎Free shipping for purchases of 10,000 yen (excluding tax) or more (to the same delivery address)
 (For deliveries within Matsue City only, free shipping for purchases of 5,000 yen (excluding tax) or more (to the same delivery address))

Hokkaido: 2,024 yen / Tohoku: 1,111 yen / Kanto/Shinetsu: 968 yen / Chubu/Hokuriku: 891 yen
Kansai/Chugoku/Shikoku/Kyushu: 825 yen / Okinawa: 1,584 yen
Other remote islands: Will be notified separately.

*All prices include tax.
1. The above prices are per package. For two packages, the shipping fee will be double.
2. Additional charges may apply depending on the size of your package. In such cases, we will contact you.

- Credit Card (VISA / Master / AMEX / JCB)
- Shop Pay / Apple Pay / Google Pay
- Cash on Delivery - Handling fee 330 JPY (tax included)
- Convenience Store Payment - Please pay within 1 month after receiving the payment slip
- Bank Transfer / Postal Transfer - Please pay within 7 days after shipping

- Please contact us within 7 days of product arrival.
- If the return is due to our reasons (damage, incorrect delivery, etc.), we will bear the return shipping cost.
- If the return is due to customer reasons, please bear the return shipping cost.

- Ships within 2-3 business days after order confirmation
- Orders placed after 1 PM on Friday will be processed on Monday
- During year-end/New Year holidays and peak seasons, shipping may take an additional 1-2 days

Registering allows you to:
・Check your order history
・Automatically fill in delivery address/card information next time
and more.